Check the Battery Icon to determine its current health.Go to the Power Manager option (available on Inspiron, XPS, or Vostro laptops running on Windows 10.) For other laptops, go to the Dell Command Center.Should the test fail, make sure to take note of the ePSA error code, validation code, and Service Tag as you will need to provide these to the Dell support team. Respond to the prompts and review the battery test results.Choose ‘Diagnostics’ from the One-Time Boot Menu and hit Enter.You can also click on the ‘Advanced’ tab to check the battery health information. Click on Battery Information under ‘General’ to check the battery status.To confirm this, you will need to check the battery health status of your laptop. If your battery is plugged in but not charging, then there may be an issue with the battery itself. You can also run an online diagnostic test by clicking here. If not, note the error/validation code and provide it to the Dell Technical Support team. If your laptop passes, you may proceed with the next step. Follow the prompts to run the diagnostics.Use the Arrow Keys to select the option ‘Diagnostics.’ Hit the enter key.This should take you to the One Time Boot Menu. Tap F12 once you see the Dell logo screen.To perform the Pre-boot System Assessment on your laptop, you should: Running a diagnostic test will help you determine the underlying issue – so you could go about solving this problem yourself. Restart your laptop and proceed with the next fix.Hit the F2 key to enter the System Startup/BIOS.To take these factors out of the equation, you should charge the battery while it’s turned off.Īnother option is to charge your laptop in BIOS mode. Charge the Batteryīattery performance may be affected by device drivers and power management settings, among many other things. If everything seems well, you may proceed with the next step. Loose connections – may be caused by the above-mentioned reasons.Bent/broken pins – due to incorrect plugging, removing/inserting the cable at an angle.Exposed wires – may happen due to wear and tear.Frayed cables – may occur due to twisting, wrapping the cable tightly/incorrectly.Cuts – usually affect flexible joint areas, such as the connector or adapter brick.Look for signs of potential damage, such as: It will also help to inspect the cables and power jack carefully. If it shows ‘None,’ then check the AC adapter to see if the power cable is properly connected to the laptop and/or the wall socket. Go to the BIOS options to check the AC adapter type.You should see a message saying ‘Entering Setup.’ Click on the F2 key several times once the Dell logo has materialized.If it is not working correctly, then the laptop may suffer too. The AC adapter supplies the power to your laptop by converting AC power to DC power. How to Improve Dell Laptop Battery Lifeĭell Laptop Battery Plugged In, Not Charging: What to Do.Dell Laptop Battery Plugged In, Not Charging: What to Do.If the AC adapter type is recognized correctly, go to the next step.If the issue persists or if the same AC adapter is working fine on another laptop, contact Dell Technical Support to learn more about repair options that are available in your region. If the AC adapter type is Unknown - Try with another working AC adapter.If the AC adapter type is None - Verify that the AC adapter is connected to the laptop, the LED on the AC adapter is ON, and the correct AC adapter is connected to the laptop.The AC adapter information is most often found on the main screen of the BIOS. Verify the AC adapter type in the BIOS options.When the Dell logo appears, tap the F2 key until the message Entering Setup appears.To verify if the laptop is recognizing the AC adapter correctly: The AC adapter's wattage information is printed on a label on the bottom of the AC adapter. For optimal performance, Dell Technologies recommends using the original AC adapter that came with the Dell laptop. Dell laptops come with a 45 W, 65 W, 90 W, 130 W, 180 W, or 240 W AC adapter. This can depend on the hardware configuration of the laptop.
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